Who is the data controller?
Encore Renewable Energy LLC, which maintains an address of, 35 Elm Street, Suite 200, c/o WILO, Montpelier VT 05602? , is the “controller” for the purposes of data protection law. This means that we are responsible for deciding how we hold and use personal data about you.
What type of personal data do we collect about you?
We may collect the following personal data:
- Contact information including name/title, phone, email address
- Information about your business or property including size, energy consumption
- Location data
- Information relevant to customer surveys and/or offers
- Other information provided to us by you
How do we collect data?
You directly provide Encore with most of the data we collect. We collect data and process data when you:
- Submit an inquiry through our website or sign up for e-newsletter
- Use or view our website via your browser’s cookies.
Encore may also receive your data indirectly from the following sources:
- Through partnerships and sponsorships where consent has been given to share your information
How do we use your data?
- Conduct marketing and sales activities
- Respond to your inquiry or request
- Prepare, negotiate and perform a contract with you
- Process your order or provide you with specific information
- Provide and administer our products and services
- Provide customer and technical support
- Support our customer/supplier relationship with you
- Better understand your business needs
- Maintain our internal record keeping to effectively manage your account
- Use the information to improve our products and services
- Periodically send you promotional emails about new products and services
- Contact you for market research and data analytic purposes
- Make informed business decisions
- Conduct investigations and comply with and enforce legal obligations
- Establish or preserve a legal claim or defense if required
- Verify your identity to prevent fraud or other illegal activities
We do not disclose, sell or otherwise market your personal data to third parties except as described here or at the time of collection:
- We may share any of your personal data with our legal and other professional advisers, including our banks and other financial institutions
- We may share any of your personal data with suppliers and service providers we have retained to perform services on our behalf
- We may share any of your personal data with our marketing partners, customers and other business partners for the purposes described in this policy
- We may share any of your personal data as required by law, to governmental or judicial or law enforcement authorities.
What are our legal grounds for using your personal data?
Data protection law specifies the legal grounds on which we can hold and use personal data.
We rely on one or more of the following legal grounds when we process your personal data:
- Your consent
- We need it to take steps to enter into a contract with you
- We need it to comply with a legal obligation
- It is necessary for our legitimate business interests
How do we store your data securely?
We are committed to ensuring that your personal data is secure. In order to prevent against unlawful loss or alteration, and against unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard the personal data we collect.
How long will we keep your personal data?
Encore would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Encore from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email info[at]encore.eco.
What are your data protection rights?
Encore would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Encore for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Encore correct any information you believe is inaccurate. You also have the right to request Encore to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Encore erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Encore restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Encore’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Encore transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Call us at:
Or write to us:
Encore Renewable Energy
PO BOX 1072
Burlington, VT 05402
No applications on our website specifically solicit information from minors or seek to determine whether the visitor is a minor. Consequently, because such information will not be specifically identified as being from minors, users of the site should be aware that personally identifiable information submitted to the site by minors will be subject to being treated in the same manner as information given by an adult and may become subject to public records act requests.
Encore strongly believes that parental supervision is an important factor in internet use by minors. Therefore, Encore asks parents to guide minor children under the age of 13 when children are asked to provide any personal information online. Encore further requires that children under the age of 13 ask for and receive their parent’s permission before providing any information online to Encore. Any personal information for children under 13 that is identified as being collected without parental permission will be deleted.
What are cookies?
A cookie is a small text file that a website can place on your computer’s hard drive, for example to collect information about your activities on the site. The cookie transmits this information back to the website’s computer, which, generally speaking, is the only computer that can read it. Cookies may be used on Encore’s website for purposes such as to distinguish between visitors, track information about site usage, or to enhance the user experience.
Most consumers do not know that cookies are being placed on their computers when they visit web sites. If you want to know when this happens, or to prevent it from happening, you can set your browser to warn you when a website attempts to place a cookie on your computer.
- Remembering your preferences
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Encore uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Encore uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Encore sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Links to other sites
How to contact us
To request to exercise any rights under this policy or US law, please contact the IT Manager at Encore in writing. Please note that these rights are not absolute, and, in some circumstances, we may be entitled to refuse some or all of your requests. If you have any questions or concerns about how your personal data is being used by us, you can contact IT Manager at Encore, at
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Encore has not addressed your concern in a satisfactory manner, you need to go to the relevant Data Protection Authority (DPA) website and submit a complaint. Most commonly, there should be an online form to fill out. If not, you can call the DPA, who will explain step-by-step how to submit a complaint.