Who is the data controller?
Encore, which maintains an address of 110 Main Street, Suite 2C in Burlington, VT 05401, is the “controller” for the purposes of data protection law. This means that we are responsible for deciding how we hold and use personal data about you.
What type of personal data do we collect about you?
We may collect the following personal data:
- Contact information including name/title, phone, email address
- Information about your business or property including size, energy consumption
- Location data
- Information relevant to customer surveys and/or offers
- Other information provided to us by you
We hold and use this personal data so that we can:
- Conduct marketing and sales activities
- Respond to your inquiry or request
- Prepare, negotiate and perform a contract with you
- Process your order or provide you with specific information
- Provide and administer our products and services
- Provide customer and technical support
- Support our customer/supplier relationship with you
- Better understand your business needs
- Maintain our internal record keeping to effectively manage your account
- Use the information to improve our products and services
- Periodically send you promotional emails about new products and services
- Contact you for market research and data analytic purposes
- Make informed business decisions
- Conduct investigations and comply with and enforce legal obligations
- Establish or preserve a legal claim or defense if required
- Verify your identity to prevent fraud or other illegal activities
What are our legal grounds for using your personal data?
Data protection law specifies the legal grounds on which we can hold and use personal data.
We rely on one or more of the following legal grounds when we process your personal data:
- Your consent
- We need it to take steps to enter into a contract with you
- We need it to comply with a legal obligation
- It is necessary for our legitimate business interests
We are committed to ensuring that your personal data is secure. In order to prevent against unlawful loss or alternation, and against unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard the personal data we collect.
Who do we share your personal data with?
We do not disclose, sell or otherwise market your personal data to third parties except as described here or at the time of collection:
- We may share any of your personal data with our legal and other professional advisers, including our banks and other financial institutions
- We may share any of your personal data with suppliers and service providers we have retained to perform services on our behalf
- We may share any of your personal data with our marketing partners, customers and other business partners for the purposes described in this policy
- We may share any of your personal data as required by law, to governmental or judicial or law enforcement authorities
A cookie is a small text file that a website can place on your computer’s hard drive, for example to collect information about your activities on the site. The cookie transmits this information back to the website’s computer, which, generally speaking, is the only computer that can read it. Cookies may be used on Encore’s website for purposes such as to distinguish between visitors, track information about site usage, or to enhance the user experience.
Most consumers do not know that cookies are being placed on their computers when they visit web sites. If you want to know when this happens, or to prevent it from happening, you can set your browser to warn you when a website attempts to place a cookie on your computer.
Links to other sites
No applications on our website specifically solicit information from minors or seek to determine whether the visitor is a minor. Consequently, because such information will not be specifically identified as being from minors, users of the site should be aware that personally identifiable information submitted to the site by minors will be subject to being treated in the same manner as information given by an adult and may become subject to public records act requests.
Encore strongly believes that parental supervision is an important factor in internet use by minors. Therefore, Encore asks parents to guide minor children under the age of 13 when children are asked to provide any personal information online. Encore further requires that children under the age of 13 ask for and receive their parent’s permission before providing any information online to Encore. Any personal information for children under 13 that is identified as being collected without parental permission will be deleted.
How long will we keep your personal data?
To request to exercise any rights under this policy or US law, please contact IT Manager at Encore in writing. Please note that these rights are not absolute, and, in some circumstances, we may be entitled to refuse some or all of your request. If you have any questions or concerns about how your personal data is being used by us, you can contact IT Manager at Encore, at .